Frequently Asked Questions
How many calories does my dog need on average?
This is just an average calculator. It calculates an average based on the values you specify. If you think there is a problem, you should definitely consult a veterinarian.
How long will items stay in my shopping cart?
Can I order online and pick up in-store?
We’re here to help you with all your needs – your order will be with you, bright and early tomorrow morning or mid-day, ensuring you have everything you require to start your day on a positive note!
What payment options do you have?
We accept all major bank cards.
Can I return a product in-store that I bought online?
Due to hygiene rules, frozen products are not accepted for return. You can return naturally dried products as long as their packaging is not deformed. You may be required to pay a shipping fee during the return process.
How long do I have to pick up my order?
You will get your orders next day.
What is the estimated delivery time for my order?
If we cover your delivery address, your product will reach you the next day. Please click here to learn the addresses we deliver to.
Can I redeem more than one coupon/promotion offer?
You can use only one coupon per order.
Is my information secure from others?
Definetely. No one can reach your details. Also we cannot reach your payment details (card or bank account)
If I order on Friday overnight will I receive it by Saturday?
Yes. If you order before 23.59. We are working 24/7 principle.
What type of shipping services do you use?
We are working on local area. Order today get tomorrow.
