Return Policy for OnlinePetsFood.co.uk
At OnlinePetsFood.co.uk, we are dedicated to providing high-quality frozen raw pet food to ensure the health and happiness of your pets. Our return policy is outlined below:
1Return Policy for OnlinePetsFood.co.uk
At OnlinePetsFood.co.uk, we prioritize providing high-quality frozen raw pet food to ensure your pets stay healthy and happy. Our return policy is as follows:
1. No Returns Accepted
- We do not accept returns on our frozen raw pet food products. Once you place an order and we ship it, that order becomes final.
2. Frozen Delivery Assurance
- We deliver all our raw pet foods frozen to maintain their freshness and nutritional value. Therefore, we reject returns of any products that have melted or thawed because we cannot guarantee their safety or quality.
3. Health and Safety Considerations
- Your pets’ health is our top priority. Consuming thawed or improperly stored raw food can pose significant health risks. We urge you to handle and store the products promptly upon delivery.
- To avoid any issues, please make sure someone is available to receive the delivery. If you cannot be present, arrange for someone else to accept the package on your behalf.
4. Quality Assurance
- We package our products carefully to maintain a frozen state during transit. If you receive a damaged or defective product, contact our customer service team within 24 hours of delivery for assistance.
- Our customer service team stands ready to address any concerns you may have regarding your order. We aim to ensure you have a positive experience and that your pets receive the best nutrition possible.
5. Contact Us
- If you have questions about this policy or your order, please reach out to our customer service team. We are here to assist you and ensure the well-being of your pets.
Thank you for choosing OnlinePetsFood.co.uk. We appreciate your understanding and support of our policies!
